Whatever industry you’re from – food & beverage (F&B), sales, retail, banking, hospitality, fitness, telecom, tourism, government, education, property – we’ll figure out what matters most to your customers, and help you meet your goals.
Bespoke courses for your staff and management, comprising fun activities and practical tips, designed to enhance staff motivation, speech and communication, body language, and grooming.
Step-by-step advice and guidance on operational processes and set-up, standard operating procedures, business / regulatory license applications, to bring you one step closer to commencing operations.
Expert project supervision, which comprises recruiting and training employees who are suitable for you, and identifying any operational deficiencies that need to be addressed, to ensure that your vision is realized and completed as expected.
Detailed assessment of your customer service standards (via observation of exchanges between service staff, customers, and management) followed by actionable recommendations to take your customer experience to new heights, AKA “mystery shopping”.
With over a decade of event experience and operations, we are able to curate and execute your event with excellence.
Bespoke courses for your staff and management, comprising fun activities and practical tips, designed to enhance staff motivation, speech and communication, body language, and grooming.
Step-by-step advice and guidance on operational processes and set-up, standard operating procedures, business / regulatory license applications, to bring you one step closer to commencing operations.
Expert project supervision, which comprises recruiting and training employees who are suitable for you, and identifying any operational deficiencies that need to be addressed, to ensure that your vision is realized and completed as expected.
Detailed assessment of your customer service standards (via observation of exchanges between service staff, customers, and management) followed by actionable recommendations to take your customer experience to new heights, AKA “mystery shopping”.
Engaging talks on customer service, customer engagement, and customer care delivered with insightful and practical take always for your audience.
Bespoke courses for your staff and management, comprising fun activities and practical tips, designed to enhance staff motivation, speech and communication, body language, and grooming.
Step-by-step advice and guidance on operational processes and set-up, standard operating procedures, business / regulatory license applications, to bring you one step closer to commencing operations.
Expert project supervision, which comprises recruiting and training employees who are suitable for you, and identifying any operational deficiencies that need to be addressed, to ensure that your vision is realized and completed as expected.
Detailed assessment of your customer service standards (via observation of exchanges between service staff, customers, and management) followed by actionable recommendations to take your customer experience to new heights, AKA “mystery shopping”.
With over a decade of event experience and operations, we are able to curate and execute your event with excellence.
Engaging talks on customer service, customer engagement, and customer care delivered with insightful and practical takeaways for your audience.